Saturday, August 1, 2009
Back Entry: 20th July 2009
- On holidays, back in hometown
This is not the first time I gloat about not working on a Monday. Today is another one.. – I’m officially on one week holiday. No waking up early. No dragging my ass of the warm comfy bed. No rushing to get dressed. No cursing the stupid car in front for taking ages to turn out into the main road, sod off bad traffic! No work. No dumb asses. No hot humid weather that is almost skin scorching.
It’s all about … total freedom. I don’t have anything in plan. No where specific to go. I’m back to my slow mo, peaceful hometown. I wake up whenever I feel like it. I go to bed without the dreaded feeling that I haven’t enough personal time.
I’m back to spend time with my mom.
It’s true what people say. You don’t necessarily have to go somewhere to have quality time; or to de-stress. The best gift you can give to your loved ones is your presence. I still remember that phrase. And I’m a firm believer of it. The happy look on my mom’s face… how she sleeps peacefully when I’m back home… How she treasure every single moment when I’m around, even though I still have one whole week ahead.
It is time to live life, following our heart.
Breakfast was a simple cup of milo and coffee. Then we headed off to Jusco for shopping.
Discovered that my consistent yoga practice is paying off. I can fit into an “M” size pants again… yay!
Ended up buying a simple spaghetti top and a black 6-buttoned jacket. Mom found a grey bubble sleeved jacket that she fell in love with.
In Penang, Monday is a no plastic bag day. I thought it is a brilliant idea to help save the earth. Until I saw some people buying items like electrical appliances, a young girl buying about 6 huge ring files, and some old folks buying some kitchenware items. How do you expect old folks to remember bringing their own recycle bags? How about the young girl carrying huge stacks of files? Or pregnant ladies carrying all her purchases? There should be exceptions. Maybe big items in boxes, or when people buy in big quantities.
Then merde happened. I came across some plastic containers that I wanted to purchase.
There was a sign that said:
“RM1.10 / pc. Price range from RM1.10 – RM2.90
Assuming I didn’t disappoint my English teacher in school, I understand this as all the items priced from RM1.10 – RM2.90 is now being sold at RM1.10 because there is a “/each”. The two seemed innocent cashiers was trying to educate me that the sign actually means RM1.10 is the minimum price. Not content with the explanation, I asked to see the manager. There is a policy from Jusco that in the case there happened a pricing discrepancy; they will honour the lower price.
The cashier made 3 calls to seek for the so called manager. And I was made to wait for about 25 mins without any feedback of the situation. The 2 calls out of the 3 was because I asked them what happened to the manager. She told me the manager Pn Zuana was at the back and she is very busy.
I asked so she is not coming out to see into this situation? Or how long she wants me to wait? Cashier looked embarrassed, and the 3rd call I heard her speaking in Malay “dia duk tunggu ni” (she is still waiting).
I headed straight to the customer service counter and there was two reps attending to customers. A moment later a Malay man by the name Khairul (I think its Khairul / Khairil, supposedly a Customer Care Manager) entered the counter. He seated himself comfortably; I went up to him and told him I asked to see the manager in charge regarding a pricing difference. Then he started explaining that the staffs called him and he went over to the counter but I wasn’t there. And Pn Zuana is on leave – its her rest day; so the case was passed to him.
Bloody hell, didn’t the cashier just told me that she is busy at the back?!
It seemed that he has to call another manager to clarify on that matter, and it turns out that the sign actually meant that the RM1.10 is minimum price, and they are just following instructions from the HQ? I didn’t know that their English is this bad! So EMBARASSING!
- If they are meant to be sold according to individual price tags; why in the freaking world would you bother putting up a sign that says “RM1.10 / each”? Wasting paper and you’re campaigning on saving earth.
- Customer service is terrible. So is the too busy Pn Zuana on rest day or too busy working at the back? You don’t take pride about good customer service when your customer is made to wait for 25 minutes with no feedback.
Needless to say, this has definitely soured my experience shopping with Jusco Seberang Jaya. I would not want to shop there anymore. It may be a really small matter, after all the container costs just RM2.50. But where is the efficiency in serving customers? And if it happens to more expensive items?
Shame on you, Jusco Seberang Jaya.
On a happier note, dinner was a simple one. Some sushi, with yellow kiwi fruit (I didn’t know Kiwis come in yellow). And the treat is White Fungus soup… mmmm collagen! Think supple skin!
And then I’m sitting comfortably blogging about this half-not-so-pleasant day….
