Thursday, January 21, 2010

I've just came back from a fantastic trip to Bangkok - loving every minute of it.

Planning to blog about it soon, probably this weekend as work is sucking up all my energy (or was is post holiday depression?) Work is horrible with all the project launching.. and I'm involved in each of them.
Lucky - well I'm employed, and could afford holidays?
Unlucky - puke at the sight of work, everywhere. :P



Hee... I've just unpacked.. 


But guess what? I'm looking forward to my next trip to Bali in a few months time :D

Already!! Yessss..


Now first is to download those pics... next off is to start planning for Bali :))



Monday, January 4, 2010

I have been using Maxis Broadband for about 2 months +, close to 3 now.

So far I don’t find it better than Streamyx, but not much of a complain since I need to work from hometown from time to time. Instead of applying another phone line for Streamyx, why not give wireless a try eh?

Big mistake.

I tried to login last night but once connected I couldn’t browse ANY website at all.

All I got were Maxis pages, telling me the page I want is not available and I should contact Maxis. Another said I have exceeded my usage and should consider upgrading my subscription.

When I signed up, I clearly asked what would happen if I exceeded the usage limit. I was told that the speed would slow down a lot, can’t really download stuffs, BUT I could still SURF! That was why I ended up signing a year’s subscription.

I called the Toll Free number. DOES NOT WORK.

I think I called at least a dozen time – lines are always busy. “Pls try again later”.

WTH? – You call this a “call-centre” ?

When I finally got to talk to a rep, I was told that Maxis had a policy change effective yesterday – 4th Jan 2010. Where once a user exceeded the usage limit, you no longer has access to the internet till your next billing date. Was there a communication in the form of SMS / Email / Mail to inform this?
– NO, NONE, NADA.

Am I happy with this? – HECK NO.

So I now have 3 options:
1- Terminate my subscription and pay the penalty fees of RM200
2- Upgrade my subscription – pay more.
3- Wait till my next billing date to resume usage; and be contented.

I don’t like any of the above options. Maxis is not giving me a solution. I asked for his manager’s contact, and was put on hold for about 10-15 mins. Oh so you need that much time to get your “manager” on the line. And “the manager” can’t do nuts about it. Kept asking us to upgrade.

I then asked for his next level manager. He doesn’t know who!?
Can you believe this? A manager level employee doesn’t know who his superior is?

The Idiotic company sure hires a lot of Idiots. Was getting really mad so an ultimatum given to him –

“I give you 5 mins – come back with a name for me!” and yes, he did gave me a name within 5 mins.

Donkeys…!

As a customer, I am not happy being made to pay more just because you idiotic company change your policy. The contract I signed did not mention anything on usage suspension. Does that mean today if I sign a bank loan with interest rate of 5%; the next month you come back telling me – “Oh we had a policy change, rate is up to 10% now”. And I swallow this with a smile??

I am still waiting for another manager to call. Up till now – NADA.

Until this matter is solved; I will have no access to the Internet, except from the office. BOO!

I will have no access to external emails as these aren’t allowed at work.
I’ll have more posts soon, I hope.


Now I understand why so many hate Maxis.
I couldn’t agree more.

;;